Subject: Ticket Assigned - Conversation with unknown
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 20:34:11 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with unknown unknown                    3           12:24 AM, 12th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:24 AM, 12th Jan                   Centrepoint UAE whatsapp bot                    Hello Unknown , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:24 AM, 12th Jan                     unknown                    2           12:24 AM, 12th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:24 AM, 12th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:24 AM, 12th Jan                     unknown                    2           12:24 AM, 12th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:24 AM, 12th Jan                     unknown                    1           12:25 AM, 12th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:25 AM, 12th Jan                     unknown                    [email-masked]           12:25 AM, 12th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:25 AM, 12th Jan                   Mohammed                   Hi Vikar , Good evening, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           12:26 AM, 12th Jan                     unknown                    Hi sir           12:28 AM, 12th Jan                     unknown                    I order 1 t-shirt from centre point and that's very loose to me           12:29 AM, 12th Jan                     unknown                    So can I change the size of t-shirt?           12:29 AM, 12th Jan                   Mohammed                   In the meantime, an exchange is not available at Centrepoint. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:30 AM, 12th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           12:32 AM, 12th Jan                     unknown                    Thanks I'm satisfied with your help           12:32 AM, 12th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:33 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5577653