Subject: Ticket Assigned - Conversation with Hi
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 19:09:33 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409961956 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011123001201     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:41 PM, 11th Jan                   Mohammed                   Hi , Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           10:45 PM, 11th Jan                     Hi                    hello my order was supposed to be delivered today           10:46 PM, 11th Jan                     Hi                    but it didn’t come           10:46 PM, 11th Jan                     Hi                    they said they had a problem delivering it today and that they’ll try again           10:46 PM, 11th Jan                     Hi                    but i have only tomorrow left as i’m traveling the day after tomorrow so i wanna make sure it’s delivered tomorrow           10:46 PM, 11th Jan                   Mohammed                   Please allow me a moment to check this for you.           10:48 PM, 11th Jan                     Hi                    9409961956 is the order number           10:49 PM, 11th Jan                     Hi                    i just want u to make sure it’s delivered by tomorrow evening           10:49 PM, 11th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971563482663?           10:49 PM, 11th Jan                     Hi                    yes           10:50 PM, 11th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           10:51 PM, 11th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           10:51 PM, 11th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:52 PM, 11th Jan                     Hi                    okay           10:52 PM, 11th Jan                     Hi                    is it assured that it’ll be delivered tomorrow?           10:52 PM, 11th Jan                     Hi                    Hi, we missed you! We were unable to deliver your order 9409961956 on 2023-01-11 19:56:02, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://shkrn.app.link/Hle4DI9nvwb Stay Happy!           10:54 PM, 11th Jan                     Hi                    i got this message           10:54 PM, 11th Jan                     Hi                    but i don’t understand why they were unable to deliver cause we were at home the whole day           10:54 PM, 11th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused however, we will do our best to deliver your order to you soon enough, We appreciate your patience.           10:57 PM, 11th Jan                     Hi                    so when’s the estimated time of delivery?           10:58 PM, 11th Jan                   Mohammed                   We will get back to you via your email address to update you           11:02 PM, 11th Jan                     Hi                    okay, please make sure it’s tomorrow before evening because like i said i’m traveling day after tomorrow. i wouldn’t have ordered if it came really late, the app told it’d be delivered today.           11:04 PM, 11th Jan                   Mohammed                   We will take the necessary action to deliver your order soon enough           11:06 PM, 11th Jan                     Hi                    okay thank you           11:06 PM, 11th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           11:07 PM, 11th Jan                     Hi                    no that’s it           11:07 PM, 11th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           11:09 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5577487