Subject: Ticket Assigned - Conversation with Sudhina
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 18:06:30 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sudhina Sudhina                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi sudhina, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  I did not receive my order yet Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9409976263 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011123001832     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Hi Customer:  I am supposed to receive mu order today Customer:  But still not delivered Customer:  Anyone to help? Agent:  Hi Sudhina , Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you. Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Could you please confirm if this is your correct mobile number +971586205578? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Sudhina , I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service Customer:  Yes Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi sudhina, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409976263 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011123001832     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:46 PM, 11th Jan                     Sudhina                    Hi..           09:46 PM, 11th Jan                     Sudhina                    +971586205578 this is my number           09:47 PM, 11th Jan                     Sudhina                    I am supposed to recieve my order today..but it isnt delivered           09:48 PM, 11th Jan                   Mohammed                   Hi Sudhina , Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           09:48 PM, 11th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:49 PM, 11th Jan                     Sudhina                    So will i be recieving my order today?           09:49 PM, 11th Jan                   Mohammed                   We will get back to you soon enough, We appreciate your patience.           09:53 PM, 11th Jan                     Sudhina                    R u ther?           09:53 PM, 11th Jan                     Sudhina                    My query isnt ansred properly           09:53 PM, 11th Jan                     Sudhina                    I want to kno if my order will.be delivered today itself           09:54 PM, 11th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:57 PM, 11th Jan                   Mohammed                   We are truly sorry to inform you that the order can't be delivered by today           09:58 PM, 11th Jan                   Mohammed                   We will check with our courier partner to deliver your order soon enough           09:58 PM, 11th Jan                     Sudhina                    Please deliver it in the morning           09:59 PM, 11th Jan                     Sudhina                    Tomorro           09:59 PM, 11th Jan                   Mohammed                   We will do our best to deliver your order ASAP           10:02 PM, 11th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:03 PM, 11th Jan                     Sudhina                    Ol           10:04 PM, 11th Jan                     Sudhina                    Ok           10:04 PM, 11th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           10:06 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5577289