Subject: Ticket Assigned - Conversation with Eli
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 17:30:51 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eli Eli                             08:59 PM, 11th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:59 PM, 11th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:59 PM, 11th Jan                     Eli                    the last item wan not in my delivery           09:00 PM, 11th Jan                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           09:00 PM, 11th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:00 PM, 11th Jan                     Eli                    please send it           09:00 PM, 11th Jan                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           09:00 PM, 11th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:00 PM, 11th Jan                     Eli                    1           09:00 PM, 11th Jan                   MAX UAE whatsapp bot                    Hello Eli , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:00 PM, 11th Jan                     Eli                    1           09:00 PM, 11th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           09:00 PM, 11th Jan                     Eli                    9409956415           09:01 PM, 11th Jan                   MAX UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it.   You can also easily track your order from My Account > Order History.            09:01 PM, 11th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:01 PM, 11th Jan                     Eli                    2           09:02 PM, 11th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:02 PM, 11th Jan                     Eli                    1           09:02 PM, 11th Jan                   MAX UAE whatsapp bot                   Please enter your email address           09:02 PM, 11th Jan                     Eli                    [email-masked]           09:02 PM, 11th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:02 PM, 11th Jan                   Mohammed                   Hi Eli , Good evening, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           09:05 PM, 11th Jan                   Mohammed                   As we have checked the order 9409956415 has been delivered successfully           09:08 PM, 11th Jan                     Eli                    hi but one utem           09:09 PM, 11th Jan                     Eli                             09:09 PM, 11th Jan                     Eli                    thw last one that was so important for me and waiting for it to night           09:09 PM, 11th Jan                     Eli                    its not in the item of delivery           09:09 PM, 11th Jan                     Eli                    alo           09:10 PM, 11th Jan                     Eli                    mr waqif are you there?           09:10 PM, 11th Jan                   Mohammed                   After checking your order, we found out that your order has been delivered completely           09:13 PM, 11th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:15 PM, 11th Jan                     Eli                    ok so please send it           09:15 PM, 11th Jan                     Eli                    please check           09:17 PM, 11th Jan                     Eli                    i don’t have this           09:18 PM, 11th Jan                     Eli                             09:18 PM, 11th Jan                     Eli                    and i check yoy make a mistake and send this item           09:18 PM, 11th Jan                     Eli                             09:18 PM, 11th Jan                     Eli                             09:19 PM, 11th Jan                     Eli                             09:20 PM, 11th Jan                     Eli                    alo           09:20 PM, 11th Jan                     Eli                    alooo           09:22 PM, 11th Jan                   Mohammed                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website           09:27 PM, 11th Jan                   Mohammed                   We will create a return request for the item and will be collected within 2-5 working days           09:27 PM, 11th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:28 PM, 11th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           09:30 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5577156