Subject: Ticket Assigned - Conversation with Nadia Ijaz
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 22:36:29 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nadia Ijaz Nadia Ijaz                    Customer:  I cannot track through this link Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi nadia ijaz, what do you need help with? Customer:  Actually i wont be available after 6pm thats why i wanted to about the delivery time Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi nadia ijaz, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  No i need to contact with agent Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi nadia ijaz, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:24 AM, 06th Jan                   Mohammed                   Hi Nadia , Good night, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           02:24 AM, 06th Jan                   Mohammed                   As we can see, you are contacting us regarding the return policy           02:26 AM, 06th Jan                   Mohammed                   In the meantime, an exchange is not available at Max. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store across the Qatar.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Qatar.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:27 AM, 06th Jan                     Nadia Ijaz                    Actually i rcvd my order and one was damaged           02:27 AM, 06th Jan                     Nadia Ijaz                    I was extremely bzy couldnt contact on same day           02:28 AM, 06th Jan                     Nadia Ijaz                    But i got to capture the snap of damaged one           02:28 AM, 06th Jan                     Nadia Ijaz                             02:28 AM, 06th Jan                   Mohammed                   Could you please share an image of the damaged item so that I can assist you further?           02:28 AM, 06th Jan                     Nadia Ijaz                             02:28 AM, 06th Jan                   Mohammed                   could you please confirm is this the name of the item -Assorted 100-Piece Block Set-?           02:30 AM, 06th Jan                     Nadia Ijaz                    Actually i ordered this block box due to this trolley box as my son loves the trolley but unfortunately this was broken           02:30 AM, 06th Jan                     Nadia Ijaz                    Yes 100 piece one           02:30 AM, 06th Jan                     Nadia Ijaz                    I dont want refund i want to replace it with the non damaged piece           02:31 AM, 06th Jan                   Mohammed                   Thank you for the confirmation. Please allow me a moment to check this for you.           02:31 AM, 06th Jan                   Mohammed                   We would like to inform you that we have processed the refund of amount QAR 20 in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:33 AM, 06th Jan                   Mohammed                   We are truly sorry to inform you that an exchange is not available at MAX, so we processed the refund for the same           02:33 AM, 06th Jan                     Nadia Ijaz                    Oh God           02:34 AM, 06th Jan                     Nadia Ijaz                    Ok thank u           02:34 AM, 06th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           02:34 AM, 06th Jan                     Nadia Ijaz                    No thanks           02:35 AM, 06th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX.  Have a wonderful day.           02:36 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5553433