Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 20:57:34 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I reached out to your call center           12:41 AM, 06th Jan                     User                    And up until now haven't received an email           12:41 AM, 06th Jan                     User                    To refund the defective product I received           12:42 AM, 06th Jan                   Mohammed                   Hi Dear , Good night, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           12:42 AM, 06th Jan                   Mohammed                   Could you please share your order number and an image of the damaged item so that I can assist you further?           12:43 AM, 06th Jan                     User                    I already did that           12:43 AM, 06th Jan                     User                             12:44 AM, 06th Jan                     User                             12:44 AM, 06th Jan                     User                             12:44 AM, 06th Jan                     User                             12:44 AM, 06th Jan                     User                             12:44 AM, 06th Jan                     User                    Order number: 2110071381           12:45 AM, 06th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:46 AM, 06th Jan                     User                    There are more pictures and a big hole from a pin           12:46 AM, 06th Jan                     User                    The material is leather, so you can imagine how that's basically ruined           12:46 AM, 06th Jan                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           12:49 AM, 06th Jan                   Mohammed                   We apologies for the inconvenience caused.  We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item.           12:49 AM, 06th Jan                   Mohammed                   We have created a return request for the item and our courier partner will collect it within 2-5 working days           12:49 AM, 06th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           12:51 AM, 06th Jan                     User                    Thank you, but I am planning on putting another order for the same item, what guarantee could I have that the item received will be up to standard?           12:51 AM, 06th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check and investigate and take the necessary action so this will never happen again in future           12:54 AM, 06th Jan                     User                    Thank you, I appreciate that           12:54 AM, 06th Jan                   Mohammed                   We thank you for your understanding and cooperation.           12:54 AM, 06th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           12:54 AM, 06th Jan                     User                    No thanks           12:55 AM, 06th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           12:57 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5553349