Subject: Ticket Assigned - Conversation with Iqra Raheel
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 19:18:59 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Iqra Raheel Iqra Raheel                    3           10:56 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:56 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello Iqra Raheel , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:56 PM, 04th Jan                     Iqra Raheel                    1           10:56 PM, 04th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           10:56 PM, 04th Jan                     Iqra Raheel                    9408828612           10:56 PM, 04th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000018825351    You can also easily track your order from My Account > Order History.             10:56 PM, 04th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:56 PM, 04th Jan                     Iqra Raheel                    2           10:56 PM, 04th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:56 PM, 04th Jan                     Iqra Raheel                    1           10:56 PM, 04th Jan                   MAX UAE whatsapp bot                   Please enter your email address           10:56 PM, 04th Jan                     Iqra Raheel                    [email-masked]           10:57 PM, 04th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:57 PM, 04th Jan                   Mohammed                   Hi Iqra ,Good night, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           10:59 PM, 04th Jan                     Iqra Raheel                    I placed my order           10:59 PM, 04th Jan                     Iqra Raheel                    Yesterday           10:59 PM, 04th Jan                     Iqra Raheel                    To get it today           10:59 PM, 04th Jan                     Iqra Raheel                    Where is my order ?           10:59 PM, 04th Jan                     Iqra Raheel                    I m supposed to give to someone as birthday present           11:00 PM, 04th Jan                     Iqra Raheel                    Wht I do now ?           11:02 PM, 04th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971529398208?           11:02 PM, 04th Jan                     Iqra Raheel                    Yes           11:02 PM, 04th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           11:02 PM, 04th Jan                     Iqra Raheel                    Is this ur service ? U promise next day delivery and there is no delivery           11:03 PM, 04th Jan                     Iqra Raheel                    I am so disappointed           11:04 PM, 04th Jan                   Mohammed                   We understand that this would be really frustrating for you, Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           11:07 PM, 04th Jan                     Iqra Raheel                    Yes please resolve it , I dnt want to write you again           11:08 PM, 04th Jan                     Iqra Raheel                    Very poor delivery service           11:08 PM, 04th Jan                     Iqra Raheel                             11:11 PM, 04th Jan                   Mohammed                   We will do our best to sort this out ASAP, We appreciate your patience.           11:13 PM, 04th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           11:14 PM, 04th Jan                     Iqra Raheel                    No please deliver my order as soon as possible           11:15 PM, 04th Jan                   Mohammed                   We will get back to you soon enough.           11:18 PM, 04th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           11:18 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5548477