Subject: Ticket Assigned - Conversation with Reem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 18:30:32 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reem Reem                    Assembling assistance           10:00 PM, 04th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            10:00 PM, 04th Jan                   Babyshop UAE WhatsApp bot                    Hello Reem , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:00 PM, 04th Jan                     Reem                    1           10:00 PM, 04th Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           10:00 PM, 04th Jan                     Reem                    9408644298           10:01 PM, 04th Jan                   Babyshop UAE WhatsApp bot                    ? Congrats, your order is Placed   Your estimated delivery date is 02/01/2023    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            10:01 PM, 04th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:01 PM, 04th Jan                     Reem                    2           10:01 PM, 04th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:01 PM, 04th Jan                     Reem                    1           10:01 PM, 04th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           10:01 PM, 04th Jan                     Reem                    [email-masked]           10:01 PM, 04th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           10:01 PM, 04th Jan                   Mohammed                   Hi Reem ,Good night, Thank you for contacting Babyshop. I'm Tawfik. I will be happy to help you.           10:04 PM, 04th Jan                     Reem                    Hi Tawfik   I got my shipment delivered today  But we need assistance   Shipment number 9408644298           10:07 PM, 04th Jan                     Reem                    One of the pieces are not fixed  So how can we get assistance regarding this?           10:08 PM, 04th Jan                   Mohammed                   Could you please share with us an image of the item showing issue so that I can assist you further?           10:10 PM, 04th Jan                     Reem                    This piece cannot be fixed on the stroller           10:12 PM, 04th Jan                     Reem                    The piece in the circle should be out of the cover so it can be fixed on the stroller   But here as you can see it’s inside the cover .. and the cover is fixed and can’t be removed           10:14 PM, 04th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           10:19 PM, 04th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:19 PM, 04th Jan                     Reem                    Thank you           10:20 PM, 04th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:21 PM, 04th Jan                     Reem                    I need to know if the fixing team will contact me or if i need to massage you again           10:22 PM, 04th Jan                     Reem                    ?           10:22 PM, 04th Jan                   Mohammed                   Our team will contact you to fix it soon enough, We appreciate your patience.           10:27 PM, 04th Jan                     Reem                    Ok thanks           10:28 PM, 04th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Babyshop  Have a wonderful day.           10:30 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5548333