Subject: Ticket Assigned - Conversation with Alyse
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 17:32:47 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alyse Alyse                    Hi           09:08 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:08 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:08 PM, 04th Jan                     Alyse                    1           09:08 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Hello Alyse , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:08 PM, 04th Jan                     Alyse                    1           09:08 PM, 04th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           09:08 PM, 04th Jan                     Alyse                    9408622057           09:08 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010323002070    You can also easily track your order from My Account > Order History.             09:08 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:08 PM, 04th Jan                     Alyse                    2           09:08 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:08 PM, 04th Jan                     Alyse                    1           09:08 PM, 04th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:08 PM, 04th Jan                     Alyse                    [email-masked]           09:09 PM, 04th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:09 PM, 04th Jan                   Mohammed                   Hi Alyse ,Good night, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:12 PM, 04th Jan                     Alyse                    Hi Tawfik           09:12 PM, 04th Jan                     Alyse                    I urgently need my order for tomorrow and for two days now I have been told it’s out for delivery but then can’t be delivered.           09:13 PM, 04th Jan                     Alyse                    Just wondering why it hasn’t been delivered twice?           09:13 PM, 04th Jan                   Mohammed                   Please allow me a moment to check this for you.           09:17 PM, 04th Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971562640982?           09:17 PM, 04th Jan                     Alyse                    Yes that is correct           09:18 PM, 04th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:21 PM, 04th Jan                     Alyse                    I need it before 12 tomorrow.   Do you know why it hasn’t been delivered? No one has tried to contact me for delivery or anything           09:21 PM, 04th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:24 PM, 04th Jan                   Mohammed                   We will check with our team and get back to you ASAP, We appreciate your patience.           09:24 PM, 04th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:29 PM, 04th Jan                     Alyse                    No just to know when the parcel will arrive           09:29 PM, 04th Jan                   Mohammed                   We will do our best soon enough           09:32 PM, 04th Jan                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:32 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5548094