Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 16:44:50 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:31 PM, 04th Jan                   Mohammed                   Hi Dear, Good night, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           08:32 PM, 04th Jan                     Hi                    Hi           08:32 PM, 04th Jan                     Hi                    I requested for an order to be returned back,.it's been quite a while           08:33 PM, 04th Jan                   Mohammed                   Please allow me a moment to check this for you.           08:36 PM, 04th Jan                     Hi                    Ok thanks           08:37 PM, 04th Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           08:38 PM, 04th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to collect the items ASAP           08:38 PM, 04th Jan                     Hi                    Thank you           08:38 PM, 04th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           08:39 PM, 04th Jan                     Hi                    Approximate how many days it will take please to pick up the item           08:40 PM, 04th Jan                   Mohammed                   We will get back to you via your email address soon enough, We appreciate your patience.           08:41 PM, 04th Jan                   Mohammed                   Do you have any other inquiries that we can help with?           08:42 PM, 04th Jan                     Hi                    Thanks ?           08:44 PM, 04th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:44 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547839