Subject: New Reply Received - Refund issue on order 7806490150
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 12:06:38 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Refund issue on order 7806490150  Ticket comment <div class="ydp39361a8fyahoo-style-wrap" style="font-family:times new roman, new york, times, serif;font-size:16px">
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        <div dir="ltr">Hi,</div>
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<div dir="ltr">Thank you for your reply.</div>
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<div dir="ltr">I am in contact with my bank and I follow up with them daily. My bank BBK and Benefit confirmed yesterday and today as well that the payment was complete and the amount is lying with the beneficiary (Al Rashid Group). </div>
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<div dir="ltr">I am aware that the order was unsuccessful from your side but the payment was debited from my bank account as soon as the order was placed. This amount has not been reversed or refunded to my bank account since then. My bank statements show a double debit towards Al Rashid Group, one for the unsuccessful order and one for the order I placed soon after.  </div>
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<div dir="ltr">I am a regular customer at Centrepoint and I have faced this issue a couple of times before. But every time the amount gets refunded into MyCredit on the app or my bank sends me an error message saying no amount has been deducted. </div>
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<div dir="ltr">Please bear with me as I try to resolve this issue and get my money back. Kindly<span><span style="color: rgb(0, 0, 0); font-family: times new roman, new york, times, serif; font-size: 16px"> check your accounts, there has to be a discrepancy. </span><span style="color: rgb(0, 0, 0); font-family: times new roman, new york, times, serif; font-size: 16px">I am also sending an extract from my bank statement in addition to several screenshots I have sent earlier.</span></span>
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<img title="Inline image" alt="Inline image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODYxMTM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1BQgEFQtLaH9ZQiVBQjT3HfuaKPNODLzDp1Amrlt-P8" data-id="2044008611388" class="yahoo-inline-image" style="max-width: 800px; width: 100%" data-id="&lt;[email-masked]&gt;"><br><span></span><br>
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<img title="Inline image" alt="Inline image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODYxMTM4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TJiadni87J6ZFD79WzzSV-2ShvfjwfiPaWF1InloKiw" data-id="2044008611387" class="yahoo-inline-image" style="max-width: 800px; width: 100%" data-id="&lt;[email-masked]&gt;"><br><span></span><br>Regards,</div>
<div dir="ltr">Catherine</div>
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<div>On Wednesday, 4 January, 2023 at 05:22:10 am GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Catherine,</div>
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<div dir="ltr">Thank you for shopping with us.<br><br>We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br><br>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br><br>Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br><br>Feel free to get in touch with us for further assistance.<br><br>
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<div dir="ltr" style="margin-top:0px">Thank You,<div id="yiv9755404346yqtfd38659" class="yiv9755404346yqt9357486645">
<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Centrepoint </span>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044008611389'>Bank SMS.jpg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044008611390'>Bank Statement 1.jpg</a><br />3. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044008611391'>Bank Statement 2.jpg</a><br />4. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044008611393'>Centrepoint Email 1.png</a><br />5. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044008611394'>Centrepoint Email 2.png</a><br />6. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044008611395'>Centrepoint SMS.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5540735