Subject: Ticket Assigned - Conversation with Annie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 17:55:41 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Annie Annie                    Hi           09:27 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:27 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:27 PM, 03rd Jan                     Annie                    1           09:28 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello Annie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:28 PM, 03rd Jan                     Annie                    2           09:28 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            09:28 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:28 PM, 03rd Jan                     Annie                    2           09:28 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:28 PM, 03rd Jan                     Annie                    1           09:28 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:28 PM, 03rd Jan                     Annie                    [email-masked]           09:28 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:28 PM, 03rd Jan                     Annie                             09:29 PM, 03rd Jan                     Annie                    Hi           09:32 PM, 03rd Jan                   Mohammed                   Hi Annie, Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:36 PM, 03rd Jan                     Annie                    Hi           09:36 PM, 03rd Jan                     Annie                    Regarding this order           09:37 PM, 03rd Jan                     Annie                    I requested some return           09:37 PM, 03rd Jan                     Annie                    But one item is wrongly taken  by the delivery guy           09:38 PM, 03rd Jan                   Mohammed                   Could you please confirm to us the full name of the items that you have handed over to the courier partner?           09:43 PM, 03rd Jan                     Annie                             09:44 PM, 03rd Jan                     Annie                    Styli high rise leather look leggings (XL)           09:44 PM, 03rd Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:49 PM, 03rd Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:52 PM, 03rd Jan                     Annie                    Ok thanks           09:52 PM, 03rd Jan                     Annie                    No           09:52 PM, 03rd Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:55 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5543298