Subject: Ticket Assigned - Conversation with RAS
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 17:17:13 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with RAS RAS                    Hai           08:45 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:45 PM, 03rd Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:45 PM, 03rd Jan                     RAS                    1           08:45 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello RAS , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:45 PM, 03rd Jan                     RAS                    1           08:45 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           08:45 PM, 03rd Jan                     RAS                    9408445330           08:46 PM, 03rd Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010223002345    You can also easily track your order from My Account > Order History.             08:46 PM, 03rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:46 PM, 03rd Jan                     RAS                    2           08:46 PM, 03rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:46 PM, 03rd Jan                     RAS                    1           08:46 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           08:46 PM, 03rd Jan                     RAS                    [email-masked]           08:46 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:46 PM, 03rd Jan                   Mohammed                   Hi RAS, Thank you for contacting MAX. I'm Tawfik. I will be happy to help you.           08:50 PM, 03rd Jan                     RAS                    Still I didnt receive my item it suppose to delivar today           08:50 PM, 03rd Jan                     RAS                    9408445330           08:50 PM, 03rd Jan                     RAS                    Order number           08:50 PM, 03rd Jan                     RAS                    Why there is to much delay for answer           08:53 PM, 03rd Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:57 PM, 03rd Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971569322604?           08:58 PM, 03rd Jan                     RAS                    Confirm           08:59 PM, 03rd Jan                     RAS                    It's correct           08:59 PM, 03rd Jan                     RAS                    No reply??‍♂️           09:02 PM, 03rd Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:05 PM, 03rd Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:05 PM, 03rd Jan                     RAS                    Ok           09:05 PM, 03rd Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:05 PM, 03rd Jan                     RAS                    So when I will get the items           09:05 PM, 03rd Jan                   Mohammed                   We will get back to you soon enough, We appreciate your patience.           09:09 PM, 03rd Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:12 PM, 03rd Jan                     RAS                    Only this one           09:13 PM, 03rd Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:16 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5543101