Subject: Ticket Assigned - Conversation with Rukhsaar Thakur
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 19:55:16 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rukhsaar Thakur Rukhsaar Thakur                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi rukhsaar thakur, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7808141227 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1231220002029     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:47 PM, 02nd Jan                   Mohammed                   Hi Rukhsaar, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           11:48 PM, 02nd Jan                     Rukhsaar Thakur                    I ordered on 30th Dece daily I'm just getting message that I'm unable to contact           11:48 PM, 02nd Jan                     Rukhsaar Thakur                    I'm not getting a single call from delivery person           11:49 PM, 02nd Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +97339191052?           11:49 PM, 02nd Jan                     Rukhsaar Thakur                    Yes           11:49 PM, 02nd Jan                     Rukhsaar Thakur                             11:49 PM, 02nd Jan                     Rukhsaar Thakur                    I just received message           11:50 PM, 02nd Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           11:50 PM, 02nd Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           11:50 PM, 02nd Jan                     Rukhsaar Thakur                    Sure           11:50 PM, 02nd Jan                     Rukhsaar Thakur                    Kindly Do the needful           11:51 PM, 02nd Jan                   Mohammed                   Do you have any other inquiries that we can help with?           11:52 PM, 02nd Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:54 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5538785