Subject: Ticket Assigned - Conversation with Ghazala Yasmin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 18:59:12 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ghazala Yasmin Ghazala Yasmin                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ghazala yasmin, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97455278150            10:19 PM, 02nd Jan                   Mohammed                   Hi Ghazala, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           10:21 PM, 02nd Jan                     Ghazala Yasmin                    Hello           10:22 PM, 02nd Jan                     Ghazala Yasmin                    I received my order a few days ago, my daughter wore the tights today and after only one wear the cotton is coming out           10:23 PM, 02nd Jan                   Mohammed                   Could you please share your order number so that I can assist you further?           10:26 PM, 02nd Jan                     Ghazala Yasmin                             10:28 PM, 02nd Jan                   Mohammed                   We are truly sorry to inform you that, we will not be able to return the item after already used           10:36 PM, 02nd Jan                     Ghazala Yasmin                    I understand however the quality is very bad           10:36 PM, 02nd Jan                     Ghazala Yasmin                    I would appreciate some kind of compensation           10:37 PM, 02nd Jan                   Mohammed                   Could you please share an image of the item so that I can assist you further?           10:40 PM, 02nd Jan                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           10:41 PM, 02nd Jan                   Mohammed                   Hi Ghazala, I have not received a response from you still, please confirm if we are still connected?           10:43 PM, 02nd Jan                     Ghazala Yasmin                             10:43 PM, 02nd Jan                     Ghazala Yasmin                    Please see above           10:44 PM, 02nd Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check on this and get back to you ASAP           10:47 PM, 02nd Jan                     Ghazala Yasmin                    Ok thanks           10:48 PM, 02nd Jan                     Ghazala Yasmin                    Will I receive an email?           10:48 PM, 02nd Jan                   Mohammed                   We will get back to you via your email address soon enough, We appreciate your patience.           10:51 PM, 02nd Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:56 PM, 02nd Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:58 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5538642