Subject: Ticket Assigned - Conversation with Sara
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 18:21:29 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sara Sara                    Hello           09:43 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:43 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Hello Sara , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:43 PM, 02nd Jan                     Sara                    1           09:43 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           09:43 PM, 02nd Jan                     Sara                    9407643546           09:44 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122822001935    You can also easily track your order from My Account > Order History.             09:44 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:44 PM, 02nd Jan                     Sara                    2           09:44 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:44 PM, 02nd Jan                     Sara                    1           09:44 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:44 PM, 02nd Jan                     Sara                    [email-masked]           09:44 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:44 PM, 02nd Jan                   Mohammed                   Hi Sara, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:45 PM, 02nd Jan                     Sara                    I don’t know what this service is           09:45 PM, 02nd Jan                     Sara                    I’ve been waiting forever for my parcels           09:45 PM, 02nd Jan                     Sara                    And this is what I get, unable to deliver           09:45 PM, 02nd Jan                     Sara                    ?           09:46 PM, 02nd Jan                     Sara                             09:46 PM, 02nd Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:50 PM, 02nd Jan                   Mohammed                   As we have checked, the order number 9407643546 has been delivered to you successfully           09:52 PM, 02nd Jan                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:55 PM, 02nd Jan                     Sara                    What about my max order           09:55 PM, 02nd Jan                   Mohammed                   Could you please share your order number so that I can assist you further?           09:59 PM, 02nd Jan                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           10:01 PM, 02nd Jan                     Sara                    One min           10:01 PM, 02nd Jan                     Sara                    9408122962           10:02 PM, 02nd Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:05 PM, 02nd Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971559994123?           10:06 PM, 02nd Jan                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           10:08 PM, 02nd Jan                   Mohammed                   Hi Sara, I have not received a response from you still, please confirm if we are still connected?           10:10 PM, 02nd Jan                     Sara                    Yes           10:10 PM, 02nd Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           10:13 PM, 02nd Jan                     Sara                    I’ve been dealing this since past 5 days           10:13 PM, 02nd Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           10:15 PM, 02nd Jan                   Mohammed                   We will do our best to deliver your order soon enough, We appreciate your patience.           10:16 PM, 02nd Jan                   Mohammed                   Do you have any other inquiries that we can help with?           10:18 PM, 02nd Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:21 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5538508