Subject: Ticket Assigned - Conversation with Shahana
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 18:18:44 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahana Shahana                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  shahana Bot:  Hi shahana, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  #4708409393 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  4708409393 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097430398837            09:52 PM, 02nd Jan                     Shahana                    Waiting for your reply           09:53 PM, 02nd Jan                   Mohammed                   Hi Shahana, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:54 PM, 02nd Jan                     Shahana                    I am supposed to receive my order today           09:54 PM, 02nd Jan                     Shahana                    I haven't received it yet           09:54 PM, 02nd Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:55 PM, 02nd Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:55 PM, 02nd Jan                     Shahana                    Will i receive it today           09:55 PM, 02nd Jan                     Shahana                    Waiting for your reply           09:56 PM, 02nd Jan                     Shahana                    Hello           09:58 PM, 02nd Jan                   Mohammed                   We will do our best to sort this out soon enough, We appreciate your patience.           10:00 PM, 02nd Jan                     Shahana                    Can i know whether i will  receive it today?           10:01 PM, 02nd Jan                   Mohammed                   We are truly sorry to inform you that the order will not be delivered by today, but we will do our best to deliver it ASAP           10:04 PM, 02nd Jan                     Shahana                    Is there any possibility to receive today?           10:05 PM, 02nd Jan                     Shahana                    Even late delivery is fine with me           10:06 PM, 02nd Jan                     Shahana                    Waiting for your reply           10:09 PM, 02nd Jan                     Shahana                    Hello           10:12 PM, 02nd Jan                   Mohammed                   We will check with our team and get back to you soon enough           10:14 PM, 02nd Jan                     Shahana                    Please Let me know the update here           10:14 PM, 02nd Jan                   Mohammed                   We will get back to you via your email address           10:18 PM, 02nd Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:18 PM, 02nd Jan                     Shahana                    Okay           10:18 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5538495