Subject: Ticket Assigned - Conversation with Jojo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 18:01:54 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jojo Jojo                    Hi how are you           09:32 PM, 02nd Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:32 PM, 02nd Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:32 PM, 02nd Jan                     Jojo                    1           09:32 PM, 02nd Jan                    Centrepoint KW whatsapp bot                    Hello Jojo , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:32 PM, 02nd Jan                     Jojo                    1           09:32 PM, 02nd Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           09:32 PM, 02nd Jan                     Jojo                    8408442783           09:33 PM, 02nd Jan                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0102230001427    You can also easily track your order from My Account > Order History.             09:34 PM, 02nd Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:34 PM, 02nd Jan                     Jojo                    2           09:34 PM, 02nd Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:34 PM, 02nd Jan                     Jojo                    1           09:34 PM, 02nd Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           09:34 PM, 02nd Jan                     Jojo                    [email-masked]           09:34 PM, 02nd Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:34 PM, 02nd Jan                     Jojo                    Ok           09:34 PM, 02nd Jan                     Jojo                    !           09:36 PM, 02nd Jan                     Jojo                    !!!           09:38 PM, 02nd Jan                   Mohammed                   Hi Jojo, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:39 PM, 02nd Jan                     Jojo                    Hi Tawfic           09:40 PM, 02nd Jan                     Jojo                    I made an order           09:40 PM, 02nd Jan                     Jojo                    Delivery today           09:40 PM, 02nd Jan                     Jojo                    They cancelled and said it will be tomorrow           09:40 PM, 02nd Jan                     Jojo                    But I'm travelling 5 am tomorrow           09:41 PM, 02nd Jan                   Mohammed                   Please allow me a moment to check this for you.           09:41 PM, 02nd Jan                     Jojo                    So I cant accept the order           09:41 PM, 02nd Jan                     Jojo                    Check           09:41 PM, 02nd Jan                     Jojo                    Waiting           09:41 PM, 02nd Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +96550403349?           09:42 PM, 02nd Jan                     Jojo                    Yes           09:43 PM, 02nd Jan                     Jojo                    Correct           09:43 PM, 02nd Jan                     Jojo                    ?           09:44 PM, 02nd Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:45 PM, 02nd Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:45 PM, 02nd Jan                     Jojo                    If delivery not today           09:46 PM, 02nd Jan                     Jojo                    You need to cancel it           09:46 PM, 02nd Jan                     Jojo                    No one will be at home tomorrow           09:46 PM, 02nd Jan                     Jojo                    Please confirm           09:46 PM, 02nd Jan                   Mohammed                   We will do our best to deliver your order soon enough, We appreciate your patience.           09:51 PM, 02nd Jan                     Jojo                    Yes but if not today , please cancel it           09:52 PM, 02nd Jan                   Mohammed                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:56 PM, 02nd Jan                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           09:56 PM, 02nd Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:59 PM, 02nd Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:01 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5538436