Subject: Ticket Assigned - Conversation with Anna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 17:53:48 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anna Anna                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi anna, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9408203293 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP123122002048     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:41 PM, 02nd Jan                     Anna                    Your driver went to my place without calling!           09:41 PM, 02nd Jan                     Anna                    I should have asked him to leave the package at the door!           09:42 PM, 02nd Jan                     Anna                    I need my order ASAP           09:42 PM, 02nd Jan                     Anna                    IVE BEEN WAITING ALL DAY FOR THAT!           09:42 PM, 02nd Jan                   Mohammed                   Hi Anna, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:42 PM, 02nd Jan                     Anna                    I just received an SMS saying that i missed the delivery           09:42 PM, 02nd Jan                     Anna                    But no one called me!           09:42 PM, 02nd Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:42 PM, 02nd Jan                     Anna                    Ask the driver to come back!           09:43 PM, 02nd Jan                   Mohammed                   Could you please confirm if this is your correct mobile number +971588084147?           09:44 PM, 02nd Jan                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:46 PM, 02nd Jan                     Anna                    Hello           09:47 PM, 02nd Jan                     Anna                    Why are you not answering           09:47 PM, 02nd Jan                     Anna                    I need my order now!           09:47 PM, 02nd Jan                     Anna                    Im travelling and i need to bring this order           09:47 PM, 02nd Jan                   Mohammed                   We will do our best to deliver your order soon enough, We appreciate your patience.           09:50 PM, 02nd Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:51 PM, 02nd Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:53 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5538400