Subject: Ticket Assigned - Conversation with Jumana Kalimi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 17:06:35 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jumana Kalimi Jumana Kalimi                    Hi           08:53 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:53 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Hello Jumana Kalimi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:53 PM, 02nd Jan                     Jumana Kalimi                    1           08:53 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:53 PM, 02nd Jan                     Jumana Kalimi                    9407447513           08:53 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            08:53 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:53 PM, 02nd Jan                     Jumana Kalimi                    2           08:53 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:53 PM, 02nd Jan                     Jumana Kalimi                    1           08:53 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:53 PM, 02nd Jan                     Jumana Kalimi                    [email-masked]           08:54 PM, 02nd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:54 PM, 02nd Jan                   Mohammed                   Hi Jumana, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:56 PM, 02nd Jan                     Jumana Kalimi                    Hello           08:56 PM, 02nd Jan                     Jumana Kalimi                    I orderd 1 item on 26 dec           08:57 PM, 02nd Jan                     Jumana Kalimi                    Still its not ready for collection           08:58 PM, 02nd Jan                     Jumana Kalimi                    Pls check the status           08:58 PM, 02nd Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:00 PM, 02nd Jan                     Jumana Kalimi                    Okay           09:00 PM, 02nd Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:01 PM, 02nd Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:01 PM, 02nd Jan                     Jumana Kalimi                    Ok           09:01 PM, 02nd Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:03 PM, 02nd Jan                     Jumana Kalimi                    No           09:04 PM, 02nd Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:06 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5538213