Subject: Ticket Assigned - Conversation with Noora
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 17:06:10 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noora Noora                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  noora Bot:  Hi noora, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4708482599 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97455734445            08:50 PM, 02nd Jan                   Mohammed                   Hi Noora, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:50 PM, 02nd Jan                     Noora                    As per the app my order should be delivered today but its still under process and tome now already late           08:51 PM, 02nd Jan                     Noora                    Can you please specify exactly when I will be getting my order which was supposed to be delivered today           08:51 PM, 02nd Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           08:53 PM, 02nd Jan                     Noora                    ?           08:55 PM, 02nd Jan                     Noora                    Any update!           08:57 PM, 02nd Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           08:57 PM, 02nd Jan                     Noora                    When is the asap? Please be precise           08:58 PM, 02nd Jan                   Mohammed                   We will raise a complaint to our concerned team and will contact you to update you the details soon enough           09:01 PM, 02nd Jan                   Mohammed                   Do you have any other inquiries that we can help with?           09:04 PM, 02nd Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:05 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5538212