Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Jan 2023 20:40:34 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4708359126 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097533266911            12:24 AM, 02st Jan                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:26 AM, 02st Jan                     Hello                    actually tomorrow iam traveling           12:26 AM, 02st Jan                     Hello                    i ordered items because they told they will deliver today           12:26 AM, 02st Jan                     Hello                    but i didnt receive           12:27 AM, 02st Jan                   Mohammed                   Please allow me a moment to check this for you.           12:28 AM, 02st Jan                     Hello                    please reply           12:28 AM, 02st Jan                     Hello                    ok           12:28 AM, 02st Jan                   Mohammed                   We sincerely apologize for any inconvenience caused,           12:29 AM, 02st Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           12:29 AM, 02st Jan                     Hello                    what time           12:29 AM, 02st Jan                     Hello                    already paid           12:29 AM, 02st Jan                     Hello                    can u deliver to airport tomorrow           12:30 AM, 02st Jan                     Hello                    if u cant deliver proper time then whrn why u mentioned deliver by today ?           12:31 AM, 02st Jan                   Mohammed                   We will check with the courier partner and get back to you ASAP           12:31 AM, 02st Jan                     Hello                    please try your best           12:31 AM, 02st Jan                     Hello                    i need today           12:31 AM, 02st Jan                   Mohammed                   We will escalate the issue to our concerned team to sort this out soon enough           12:35 AM, 02st Jan                   Mohammed                   Do you have any other inquiries that we can help with?           12:37 AM, 02st Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:40 AM, 02st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5534243