Subject: Ticket Assigned - Conversation with Merroon Corera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Jan 2023 16:23:05 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Merroon Corera Merroon Corera                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  merroon corera Bot:  Hi merroon corera, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9408295208 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  568896032 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:   Hi Dear, thank you for contacting us. I'm Mohammed .I will be happy to help you. Customer:  Hi Customer:  Is it possible to update the mobile number for an order already placed? Customer:  I placed the order from India... I'm currently in India, and therefore the number provided in the order won't be reachable Customer:  I've just updated the mobile number with my wife's number adter placing the order... Will that help? Customer:  Hello? Are we still connected? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Please share your correct mobile number? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi , I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:48 PM, 31st Dec                   mazen                   Hi Merroon   , Good evening, Thank you for contacting us. My name is Mazen, I will be happy to help you!           08:48 PM, 31st Dec                     Merroon Corera                    Hi           08:48 PM, 31st Dec                     Merroon Corera                    My previous chat got disconnected           08:49 PM, 31st Dec                     Merroon Corera                    Could you please go through it if possible abd help me out           08:49 PM, 31st Dec                   mazen                   Please share your correct mobile number?           08:49 PM, 31st Dec                     Merroon Corera                    0564925989           08:49 PM, 31st Dec                   mazen                   We will share the new number with the delivery team and ask them to call you on new number           08:50 PM, 31st Dec                     Merroon Corera                    Ok thanks... That's my wife's number, as I'm unavailable in UAE           08:51 PM, 31st Dec                     Merroon Corera                    Hope it's fine           08:51 PM, 31st Dec                   mazen                   Do you have any other inquiries that we can help with?           08:52 PM, 31st Dec                     Merroon Corera                    No           08:52 PM, 31st Dec                     Merroon Corera                    That's all           08:52 PM, 31st Dec                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:53 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5529887