Subject: Ticket Assigned - Conversation with Mars Kraft
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Jan 2023 16:23:05 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mars Kraft Mars Kraft                    Hi           12:54 PM, 18th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:54 PM, 18th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:54 PM, 18th Dec                     Mars Kraft                    1           12:54 PM, 18th Dec                   Centrepoint UAE whatsapp bot                    Hello Mars Kraft , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:54 PM, 18th Dec                     Mars Kraft                    2           12:55 PM, 18th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:55 PM, 18th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:55 PM, 18th Dec                     Mars Kraft                    2           12:55 PM, 18th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:55 PM, 18th Dec                     Mars Kraft                    1           12:56 PM, 18th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:56 PM, 18th Dec                     Mars Kraft                    [email-masked]           12:57 PM, 18th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:57 PM, 18th Dec                     Mars Kraft                    Ok           12:57 PM, 18th Dec                   Aya                   Dear Customer, I am Aya, thank you for contacting us. how may I help you today.           12:57 PM, 18th Dec                   Aya                   Please note that the exchange service is not currently available for (Centerpoint) products, products can be returned within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the product to be returned.  2- You can also book an appointment to receive the product to be returned online by logging into your account and going to the order history and then clicking on the “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           12:59 PM, 18th Dec                     Mars Kraft                    I brought two pair of shoes last Sunday two at IBN battuta mall           12:59 PM, 18th Dec                     Mars Kraft                    But one box both the shoes are left sided           01:00 PM, 18th Dec                     Mars Kraft                    Hello           01:01 PM, 18th Dec                   Aya                   Can you please visit the store and they will exchange the shoes           01:01 PM, 18th Dec                   Aya                   We fully apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us.           01:01 PM, 18th Dec                     Mars Kraft                    I’m back to india           01:02 PM, 18th Dec                   Aya                   Can you please share the invoice ?           01:02 PM, 18th Dec                     Mars Kraft                    Black colour           01:02 PM, 18th Dec                     Mars Kraft                              01:03 PM, 18th Dec                   Aya                   We are really sorry to hear that           01:04 PM, 18th Dec                   Aya                   Can you please provide us with the invoice ?           01:04 PM, 18th Dec                     Mars Kraft                    How to go about it           01:04 PM, 18th Dec                     Mars Kraft                    I guess the lost the invoice           01:04 PM, 18th Dec                     Mars Kraft                    I have both left sided shoes and you have both right leg on display stand           01:05 PM, 18th Dec                   Aya                   Can you please share a picture for the issue >           01:05 PM, 18th Dec                     Mars Kraft                    Ok           01:05 PM, 18th Dec                   Aya                   and kindly share with us the exact timing of purchasing and your full name and contact number           01:06 PM, 18th Dec                     Mars Kraft                    Give me 5 min           01:06 PM, 18th Dec                   Aya                   and we will contact  the store team to check the ability to help without the invoice           01:06 PM, 18th Dec                     Mars Kraft                    Shajin  11 dec 2022  Between 8pm to 8:30 pm  Same black shoes two pair           01:08 PM, 18th Dec                   Aya                   Can you please share the store name ?           01:08 PM, 18th Dec                     Mars Kraft                    IBN BATTUTA MALL           01:09 PM, 18th Dec                   Aya                   Thanks for the information           01:09 PM, 18th Dec                   Aya                   We kindly need a picture for the issue           01:09 PM, 18th Dec                     Mars Kraft                    5 min           01:10 PM, 18th Dec                     Mars Kraft                    I had brought to gift and gift went wrong           01:10 PM, 18th Dec                     Mars Kraft                    I’m asking them to send           01:10 PM, 18th Dec                     Mars Kraft                    It may take 5 min           01:10 PM, 18th Dec                   Aya                   We are really sorry to inform you that as per our policy the chat may be closed automaticly within 2 minutes in case there is no replay so you can contact us once you have the picture           01:11 PM, 18th Dec                     Mars Kraft                             01:12 PM, 18th Dec                   Aya                   We are not able to see the issue in the picture           01:12 PM, 18th Dec                     Mars Kraft                             01:13 PM, 18th Dec                   Aya                   We need a picture showing both of the pieces           01:13 PM, 18th Dec                     Mars Kraft                    Ok           01:14 PM, 18th Dec                     Mars Kraft                    I’m asking to send           01:14 PM, 18th Dec                   Aya                   Take your time           01:14 PM, 18th Dec                     Mars Kraft                    Thanks ?           01:14 PM, 18th Dec                   Aya                   I did not receive any response from you, are you still with us?           01:16 PM, 18th Dec                     Mars Kraft                    Yes           01:16 PM, 18th Dec                     Mars Kraft                    Waiting for them to send me           01:16 PM, 18th Dec                     Mars Kraft                             01:17 PM, 18th Dec                     Mars Kraft                             01:17 PM, 18th Dec                   Aya                   Thanks a lot for the information           01:18 PM, 18th Dec                     Mars Kraft                    How to go about it           01:18 PM, 18th Dec                   Aya                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned teams, and the necessary action will be taken as soon as possible, to ensure that this error is not repeated in the future.  You will also be contacted via our registered e-mail ([email-masked]).           01:19 PM, 18th Dec                     Mars Kraft                    If you notice both are right sided on display           01:19 PM, 18th Dec                     Mars Kraft                    Thanks ?           01:20 PM, 18th Dec                   Aya                   It was my pleasure to assist you. Do not hesitate to contact us for any other inquiries. I wish you a happy day.           01:22 PM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5476040