Subject: Ticket Assigned - Conversation with RABI
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Jan 2023 16:21:49 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with RABI RABI                    Hi           06:23 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:23 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Hello RABI , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:23 PM, 26th Dec                     RABI                    3           06:23 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:23 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:23 PM, 26th Dec                     RABI                    2           06:23 PM, 26th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:23 PM, 26th Dec                     RABI                    1           06:23 PM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:23 PM, 26th Dec                     RABI                    [email-masked]           06:24 PM, 26th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:24 PM, 26th Dec                   Abdulqader                   Hi  RABI  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           06:24 PM, 26th Dec                     RABI                    Hi Kader,  I didn't receive a refund on my card although its been almost a month since i returned the items           06:25 PM, 26th Dec                     RABI                    Order Number: 9400749126  Order Date: 17 Nov 2022  Refund Amounts: AED 117.3           06:25 PM, 26th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:27 PM, 26th Dec                     RABI                    Ok           06:27 PM, 26th Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that we have processed the refund of amount (AED 117.3) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 94007491269671657315           06:29 PM, 26th Dec                     RABI                    For how long is this valid?           06:30 PM, 26th Dec                   Abdulqader                   This voucher code is valid till 1 year           06:33 PM, 26th Dec                     RABI                    I just tried this code and this is not working           06:35 PM, 26th Dec                     RABI                    Voucher is valid on Centrepoint app or splash?           06:35 PM, 26th Dec                     RABI                             06:36 PM, 26th Dec                     RABI                    It is best if you can refund directly to my card and not through voucher.           06:36 PM, 26th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:39 PM, 26th Dec                   Abdulqader                   Voucher is only valid on SPLASH           06:39 PM, 26th Dec                     RABI                    Waiting           06:39 PM, 26th Dec                     RABI                    Please refund my amount to my credit card           06:39 PM, 26th Dec                     RABI                    And not through voucher           06:40 PM, 26th Dec                     RABI                    I have tried to use this voucher on splash as well and I am unable to do so           06:40 PM, 26th Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:42 PM, 26th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:44 PM, 26th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:46 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5508134