Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 17:34:46 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc ViDhYa                    Hello           09:10 PM, 29th Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:10 PM, 29th Dec                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:10 PM, 29th Dec                     ViDhYa                    1           09:10 PM, 29th Dec                    Centrepoint KW whatsapp bot                    Hello ViDhYa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:10 PM, 29th Dec                     ViDhYa                    3           09:10 PM, 29th Dec                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:10 PM, 29th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:10 PM, 29th Dec                     ViDhYa                    2           09:11 PM, 29th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:11 PM, 29th Dec                     ViDhYa                    1           09:11 PM, 29th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           09:11 PM, 29th Dec                     ViDhYa                    [email-masked]           09:12 PM, 29th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:12 PM, 29th Dec                     ViDhYa                    [email-masked]           09:12 PM, 29th Dec                   Mohammed                   Hi Vidhya, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:13 PM, 29th Dec                     ViDhYa                    After 7days of return money is not credited           09:14 PM, 29th Dec                   Mohammed                   Could you please share your exact order number so that I can assist you further?           09:18 PM, 29th Dec                     ViDhYa                    8406497830           09:19 PM, 29th Dec                     ViDhYa                    8406876704           09:19 PM, 29th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:20 PM, 29th Dec                     ViDhYa                    Ok           09:20 PM, 29th Dec                   Mohammed                   We would like to inform you that we have processed the refund of amount KWD 12.5+2.45 in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           09:22 PM, 29th Dec                     ViDhYa                             09:22 PM, 29th Dec                     ViDhYa                    It is not there           09:22 PM, 29th Dec                     ViDhYa                    Hello           09:22 PM, 29th Dec                     ViDhYa                    Hello           09:24 PM, 29th Dec                   Mohammed                   Please log in with your register email address [email-masked] and check           09:26 PM, 29th Dec                     ViDhYa                    Already logged in           09:26 PM, 29th Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:28 PM, 29th Dec                     ViDhYa                    Ok           09:28 PM, 29th Dec                   Mohammed                   Do you have any other inquiries that we can help with?           09:31 PM, 29th Dec                     ViDhYa                    No           09:31 PM, 29th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:34 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5522746