Subject: New Reply Received - I need a delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 19:28:54 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  I need a delivery   Ticket comment <div dir="ltr">
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<div>Hi Mohamed,</div>
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<div dir="ltr">I choose pick up my order instead of delivery. I need a delivery for my order because I can’t go to bawadi Mall it’s too far for me.</div>
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<div dir="ltr">I need your assistance,</div>
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<div dir="ltr">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, December 28, 2022 11:25:21 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> I need a delivery
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5512810</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5512810<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Tawfik : </div>
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<div dir="ltr">Hi Ashwag,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.<br>
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Feel free to get in touch with us for further assistance.<br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Max </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5512810