Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 16:50:18 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Andrea                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  andrea Bot:  Hi andrea, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9047645875 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9407645875 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568062548            08:30 PM, 27th Dec                   Mohammed                   Hi Andrea, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:33 PM, 27th Dec                     Andrea                    Kindly update my mobile number from 0569925567 to 0568062548 as i ordered and delivery will not be able to contact me           08:33 PM, 27th Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:36 PM, 27th Dec                     Andrea                    Can you please ensure that delivery will be able to contact me at my mobile 0568062548           08:37 PM, 27th Dec                     Andrea                    Tomorrow is scheduled delivery           08:37 PM, 27th Dec                     Andrea                    ?           08:38 PM, 27th Dec                   Mohammed                   Yes, we will update the mobile number with our courier partner ASAP           08:40 PM, 27th Dec                     Andrea                    Okay you have my order no?           08:41 PM, 27th Dec                   Mohammed                   Yes, this is your order number 9407645875           08:44 PM, 27th Dec                     Andrea                    Yes           08:46 PM, 27th Dec                   Mohammed                   Do you have any other inquiries that we can help with?           08:48 PM, 27th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:49 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5513059