Subject: Note Added - [#5498025] need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 06:40:38 +0000

Hi ,    Siva Samanuru added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498025    Subject:  need esc   Requester: Shaikha     Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Arranged the collection. The courier will contact the customer and he will pickup return orders ASAP.</div>
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<div>From: ecom cskuwait &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, December 27, 2022 9:20 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Siva Samanuru &lt;[email-masked]&gt;; olm kuwait &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Wasim Qureshi &lt;[email-masked]&gt;; Siva Penigilipati &lt;[email-masked]&gt;; Babyshop Whkwt2 &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5498025] - need esc RP1226220004946</div>
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<div class="MsoNormal"><b><span lang="EN-GB" style="font-size:12.0pt">Dear <a id="OWAAMCAFE507EC6574CF6B188C43FC346B90F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Siva Samanuru</span></a>,</span></b></div>
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<div class="MsoNormal"><b><span lang="EN-GB" style="font-size:12.0pt">Requesting to arrange return pick up on urgent basis
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<div class="MsoNormal"><b><span lang="EN-GB" style="font-size:12.0pt">ORDER </span></b></div>
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<b><span lang="EN-GB" style="font-size:12.0pt">8406866426</span></b><span lang="EN-GB" style="color:black"></span>
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<div class="MsoNormal"><b><span lang="EN-GB" style="font-size:12.0pt">AWB</span></b></div>
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<div class="MsoNormal"><b><span lang="EN-GB" style="font-size:12.0pt;color:black">RP1226220004946</span></b></div>
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<b><span lang="EN-GB">     Thanks &amp; Regards</span></b><span lang="EN-GB">,</span>
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<div class="MsoNormal">    <img width="144" height="63" style="width:1.5in;height:.6562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODAxOTM3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.y0n62XLZzfDZeXrFcAvkFAFUSW5lLjahgEt18_Em9Fc" data-id="2044008019373" alt="Shape

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<div class="MsoNormal"><b><span lang="EN-GB">      Siva Prasad</span></b></div>
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<b>From:</b> Babyshop Whkwt2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 26, 2022 6:48 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Siva Penigilipati &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5498025] - need esc</div>
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<div class="MsoNormal">Hi Siva,</div>
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<div class="MsoNormal">Please check</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 25, 2022 6:16 PM<br>
<b>To:</b> Babyshop Whkwt2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5498025] - need esc</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement:  BABYSHOP DAMAGED Piece<br>
Order Date : Dec 22, 2022<br>
Order ID: 8406866426<br>
Tracking ID: FP1223220001281<br>
Item ID:163607445 - Juniors Ocean Galaxy Change Centre<br>
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Assistance Required: Damaged Piece Received<br>
Issue Description: Customer emailed us informing that he/she received the item on 12/23/22 5:16 PM but the screw which they received is damaged, customer also provided us the picture of damaged screw. <br>
Now customer is asking for return and exchange the item. So we request you to check this concern and let us know if we can offer  exchange to customer or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Tawfik.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5498025:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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