Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Nov 2022 19:55:17 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Dr.Dina Hamdy                    hi           11:41 PM, 19th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:41 PM, 19th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:41 PM, 19th Nov                     Dr.Dina Hamdy                    1           11:41 PM, 19th Nov                   Centrepoint UAE whatsapp bot                    Hello Dr.Dina Hamdy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:41 PM, 19th Nov                     Dr.Dina Hamdy                    1           11:41 PM, 19th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:41 PM, 19th Nov                     Dr.Dina Hamdy                    9400283365           11:42 PM, 19th Nov                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111622006867    You can also easily track your order from My Account > Order History.             11:42 PM, 19th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:42 PM, 19th Nov                     Dr.Dina Hamdy                    2           11:42 PM, 19th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:42 PM, 19th Nov                     Dr.Dina Hamdy                    1           11:42 PM, 19th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:42 PM, 19th Nov                     Dr.Dina Hamdy                    [email-masked]           11:43 PM, 19th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:43 PM, 19th Nov                     Dr.Dina Hamdy                    ok           11:43 PM, 19th Nov                   Mohammed                   Hi Dina, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           11:43 PM, 19th Nov                     Dr.Dina Hamdy                    hi Tawfik           11:43 PM, 19th Nov                     Dr.Dina Hamdy                    i have 2 orders, one from centrepoint and the other from max           11:44 PM, 19th Nov                     Dr.Dina Hamdy                    and more than 2 times i recieve messages that it is out to delivery, then the delivery is cancelled.           11:44 PM, 19th Nov                     Dr.Dina Hamdy                    So i want to know if the items will be delivered or not???           11:45 PM, 19th Nov                   Mohammed                   Could you please confirm if this is your correct mobile number +971557563274-?           11:45 PM, 19th Nov                     Dr.Dina Hamdy                    confirm           11:45 PM, 19th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           11:45 PM, 19th Nov                     Dr.Dina Hamdy                    so it will be delivered ?           11:46 PM, 19th Nov                     Dr.Dina Hamdy                    because i want the  items urgently.           11:46 PM, 19th Nov                   Mohammed                   We sincerely apologize for any inconvenience caused however, we will do our best soon enough           11:48 PM, 19th Nov                   Mohammed                   We appreciate your patience.           11:48 PM, 19th Nov                     Dr.Dina Hamdy                    thanks           11:50 PM, 19th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           11:52 PM, 19th Nov                     Dr.Dina Hamdy                    no thanks alot           11:52 PM, 19th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:54 PM, 19th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5303974