Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Nov 2022 17:08:19 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc dana                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  dana Bot:  Hi dana, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9400853459 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC111822002803     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0522250137            08:52 PM, 18th Nov                   Mohammed                   Hi Dana, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:53 PM, 18th Nov                     dana                    Hi i want my order next Sunday           08:55 PM, 18th Nov                     dana                    0522250137           08:55 PM, 18th Nov                   Mohammed                   Please allow me a moment to check this for you.           08:58 PM, 18th Nov                     dana                    Ok           08:59 PM, 18th Nov                   Mohammed                   Please note that the expected delivery date of your order is 19-11-2022           08:59 PM, 18th Nov                     dana                    Yes but i want next week           08:59 PM, 18th Nov                     dana                    If its possible           08:59 PM, 18th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:02 PM, 18th Nov                     dana                    Ok thanks           09:03 PM, 18th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           09:04 PM, 18th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:07 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5295727