Subject: New Reply Received - Order # 9594581037 - incorrect product received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 04:39:04 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Order # 9594581037 - incorrect product received  Ticket comment <div dir="ltr">
<div>hi Centrepoint team,</div>
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<div>collection was done yesterday.  Please arrange to issue the refund.</div>
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<div>regards,</div>
<div><br></div>
<div>Mitesh Bhambhani</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Nov 16, 2022 at 1:22 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5267474</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Bhavya,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience however, As we have checked, the return request has been already created for the items.</div>
<div dir="ltr">​<br>
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<div dir="ltr">please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971554204656). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.<br><br>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team.</div>
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<br><br>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<b><font>Mitesh Bhambhani</font></b><div><b><font>+971554204656</font></b></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5267474