Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 16:50:56 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc ayush                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  ayush Bot:  Hi ayush, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0525078488            08:36 PM, 16th Nov                   Mohammed                   Hi Ayush, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:38 PM, 16th Nov                     ayush                    ??           08:38 PM, 16th Nov                     ayush                    Here’s how your return 1003335585 for order 9592611280           08:38 PM, 16th Nov                     ayush                    Refund is not proceesed yet           08:39 PM, 16th Nov                     ayush                    ??           08:40 PM, 16th Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:42 PM, 16th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:43 PM, 16th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           08:46 PM, 16th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:50 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5281445