Subject: Ticket Assigned - Conversation with Areeba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 16:55:22 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Areeba Areeba                    2           08:26 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:26 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:26 PM, 16th Nov                     Areeba                    1           08:26 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Hello Areeba , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:26 PM, 16th Nov                     Areeba                    2           08:26 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:26 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:26 PM, 16th Nov                     Areeba                    2           08:26 PM, 16th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:26 PM, 16th Nov                     Areeba                    1           08:26 PM, 16th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:26 PM, 16th Nov                     Areeba                    [email-masked]           08:27 PM, 16th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:27 PM, 16th Nov                   Mohammed                   Hi Areeba, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:28 PM, 16th Nov                     Areeba                    Hi Tawfik           08:28 PM, 16th Nov                     Areeba                    I placed an order for a bench           08:29 PM, 16th Nov                     Areeba                    Order #9594786268           08:29 PM, 16th Nov                     Areeba                    This was the bench I ordered           08:29 PM, 16th Nov                     Areeba                             08:29 PM, 16th Nov                     Areeba                    And I received a completely different bench           08:29 PM, 16th Nov                     Areeba                    This is what I received           08:30 PM, 16th Nov                     Areeba                    I would like to get the correct order           08:30 PM, 16th Nov                   Mohammed                   We sincerely apologize for any inconvenience caused,           08:30 PM, 16th Nov                   Mohammed                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.           08:30 PM, 16th Nov                     Areeba                    But why can’t the correct item be delivered and the wrong one be collected?           08:31 PM, 16th Nov                     Areeba                    Why does the customer has to go through the hassle of bring the item to the store when it’s Centrepoints fault to send the wrong item           08:31 PM, 16th Nov                   Mohammed                   We sincerely apologize for any inconvenience caused, and would like to inform you that you can't exchange via online but you can return and get refunded           08:35 PM, 16th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           08:40 PM, 16th Nov                     Areeba                    The store prices are different then online prices           08:40 PM, 16th Nov                     Areeba                    So even if I order again, how likely am I to receive the wrong item?           08:42 PM, 16th Nov                   Mohammed                   We are truly sorry to inform you that we can't exchange the item via online, Do you want to return and get refunded?           08:46 PM, 16th Nov                     Areeba                    Yes please           08:46 PM, 16th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:49 PM, 16th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           08:49 PM, 16th Nov                     Areeba                    No thanks           08:50 PM, 16th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:54 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5281482