Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Nov 2022 20:08:21 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc ronda monthy                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ronda monthy, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ronda monthy, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7395671560. Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7395671560. Why the total value changed??? Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7395671560 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:59 PM, 14th Nov                     ronda monthy                             12:01 AM, 15th Nov                     ronda monthy                    The order # 7395671560. Why the total value changed?  There is no discount as offered.  This is not acceptable           12:01 AM, 15th Nov                     ronda monthy                    All the prices that was offered with the discount and the total value price, has   been changed.  Why??,           12:02 AM, 15th Nov                   Mohammed                   Hi Ronda, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:02 AM, 15th Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:03 AM, 15th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:04 AM, 15th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           12:05 AM, 15th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5268251