Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 21:36:58 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc mohammad adeel                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  mohammad adeel Bot:  Hi mohammad adeel, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9594886432 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0586620811            01:29 AM, 14th Nov                     mohammad adeel                    Sure           01:30 AM, 14th Nov                   Mohammed                   Hi Mohammad, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           01:31 AM, 14th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:34 AM, 14th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           01:34 AM, 14th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:36 AM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5261375