Subject: Ticket Assigned - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 16:19:33 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  My Account Good afternoon.. i think i am writing to you for the fifth time.. i am having an issue with my account.. i am unable to sign in.. i used the forgot my password option but i am not getting any email.. not even in the spam box.. i got this email from you.. i replied back to it 2 times but still no response from you.. i don't want to make a new account as i will lose my shukran points. Can you please look into the matter.  Thanks

Hi Dr Haris,
​
Greetings for the day!

Thank you for reaching out to us and giving us the opportunity to serve you.

We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:

1. Click on "Forgot Password" Link on the login window.
2. Enter your registered email address in small letters.
3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.
4. Click on the password reset link and change your password.
5. You can login now with your new password

If the same problem persists, please provide us with the following details so that we can forward it for further assistance:

1. Screenshot Of The IssueIf Possible
2. platform from which you tried to reset the password
3. Registered email address
4. Country of access

Feel free to reach out to us for any further assistance.

We hope this helps and have a great day! Stay Safe!

Thank You,
Centrepoint Support Team. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5257575