Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 18:12:35 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9595014270 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111122003928     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:40 PM, 12th Nov                     hi                    you promise delivery yesterday, and today assure you will deliver !!  why till now not delivered !!           09:42 PM, 12th Nov                     hi                    hello           09:42 PM, 12th Nov                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:45 PM, 12th Nov                   Mohammed                   Could you please confirm if this is your correct mobile number +971551073667?           09:48 PM, 12th Nov                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:50 PM, 12th Nov                   Mohammed                   Hi Dear, I have not received a response from you still, please confirm if we are still connected?           09:54 PM, 12th Nov                     hi                    yes           09:55 PM, 12th Nov                     hi                    yes this is my number           09:55 PM, 12th Nov                     hi                    hello           09:56 PM, 12th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           10:01 PM, 12th Nov                     hi                    and then ! what to do  , suppose to deliver today , no one contact me!           10:02 PM, 12th Nov                   Mohammed                   We sincerely apologize for any inconvenience caused,           10:06 PM, 12th Nov                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           10:06 PM, 12th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           10:08 PM, 12th Nov                     hi                    ok but it is 10pm !! pls. can not wait all day, let them drop out of the flat Door pls.           10:08 PM, 12th Nov                     hi                    thank you           10:08 PM, 12th Nov                   Mohammed                   We will do our best soon enough           10:11 PM, 12th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:12 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5253773