Subject: Ticket Assigned - Conversation with yash
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Nov 2022 17:14:07 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yash yash                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi yash, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:37 PM, 12th Nov                     yash                    Hi ordered the photo and shoes doesnt match           08:38 PM, 12th Nov                     yash                    I ordered this           08:38 PM, 12th Nov                     yash                             08:38 PM, 12th Nov                     yash                    But I received the base colour black           08:39 PM, 12th Nov                     yash                             08:39 PM, 12th Nov                     yash                    I received this           08:39 PM, 12th Nov                     yash                    A total colour difference           08:39 PM, 12th Nov                   Mohammed                   Hi Yash, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:43 PM, 12th Nov                   Mohammed                   Could you please share your order number so that I can assist you further?           08:44 PM, 12th Nov                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           08:47 PM, 12th Nov                     yash                    9594033388           08:53 PM, 12th Nov                     yash                    This my order no           08:53 PM, 12th Nov                     yash                    U there sir?           08:55 PM, 12th Nov                     yash                    Start Again           08:55 PM, 12th Nov                     yash                    Start Again           08:55 PM, 12th Nov                     yash                    ?           08:56 PM, 12th Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:59 PM, 12th Nov                   Mohammed                   We sincerely apologize for any inconvenience caused,           08:59 PM, 12th Nov                     yash                    9594033388           09:00 PM, 12th Nov                   Mohammed                   We will create a return request for the item and you will get refunded           09:00 PM, 12th Nov                     yash                    Noo           09:00 PM, 12th Nov                     yash                    I dont want a return request           09:00 PM, 12th Nov                     yash                    I want u too replace the item           09:00 PM, 12th Nov                     yash                    And give me the correct one           09:01 PM, 12th Nov                     yash                    Give me the thing i ordered i dont want refund           09:01 PM, 12th Nov                     yash                    Also           09:03 PM, 12th Nov                     yash                             09:03 PM, 12th Nov                     yash                    Both sizes r different           09:03 PM, 12th Nov                   Mohammed                   We are truly sorry to inform you that an exchange is not available but you can return and get refunded           09:08 PM, 12th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           09:10 PM, 12th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:13 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5253423