Subject: Ticket Assigned - need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 16:43:41 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc muhammad nadeem                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi muhammad nadeem, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9594665647 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP111022002284     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:29 PM, 11th Nov                   mazen                   Hi muhammad , thank you for contacting us. This's Mazen We would be happy to help you.           08:30 PM, 11th Nov                     muhammad nadeem                    Hello           08:30 PM, 11th Nov                   mazen                   We request you to please allow us some time to check your details and back to you, stay with us           08:30 PM, 11th Nov                     muhammad nadeem                    I placed an order on 9th November and at checkout it says i would receive my order on the 10th           08:31 PM, 11th Nov                   mazen                   Is this contact number is correct  +971509834327?           08:31 PM, 11th Nov                     muhammad nadeem                    Yes           08:31 PM, 11th Nov                     muhammad nadeem                    I haven't received anything yet and i wanted to know when i will get my order?           08:33 PM, 11th Nov                     muhammad nadeem                    If it takes more than a day to deliver then your app shouldn't say that it would deliver in a day?           08:34 PM, 11th Nov                   mazen                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           08:35 PM, 11th Nov                     muhammad nadeem                    What's weekend for you?           08:36 PM, 11th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP           08:41 PM, 11th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           08:42 PM, 11th Nov                     muhammad nadeem                    Okay thank you           08:42 PM, 11th Nov                     muhammad nadeem                    No, thank you very much           08:42 PM, 11th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:43 PM, 11th Nov                     muhammad nadeem                    You too.           08:43 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5247362