Subject: Ticket Assigned - Conversation with ghazali imran
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 09 Nov 2022 21:47:28 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghazali imran ghazali imran                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi ghazali imran, what do you need help with? Customer:  Start Again Customer:  ? Returns Process Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi ghazali imran, what do you need help with? Bot:  Hi ghazali imran, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:18 AM, 10th Nov                     ghazali imran                    Okay           01:18 AM, 10th Nov                   Mohammed                   Hi Ghazali, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           01:18 AM, 10th Nov                     ghazali imran                    Assalamualaikum           01:19 AM, 10th Nov                     ghazali imran                    They cost 35 qr each           01:21 AM, 10th Nov                     ghazali imran                    I didn't removed any tag or anything from it           01:21 AM, 10th Nov                     ghazali imran                    Can you plz help me and let me know that they will change it or not           01:22 AM, 10th Nov                     ghazali imran                    Are you there?           01:22 AM, 10th Nov                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           01:23 AM, 10th Nov                     ghazali imran                    Okay sir           01:23 AM, 10th Nov                     ghazali imran                    Today I made purchase of two bras but by mistake I brought nursing bras in place of normal bra...           01:24 AM, 10th Nov                     ghazali imran                    Now i want to exchange it           01:24 AM, 10th Nov                     ghazali imran                    Is the exchange is possible sir?           01:24 AM, 10th Nov                     ghazali imran                    It costs 35qr each           01:25 AM, 10th Nov                     ghazali imran                    It's a huge amount for me           01:26 AM, 10th Nov                     ghazali imran                    Sir, Kindly let me know is the exchange is possible?           01:26 AM, 10th Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:26 AM, 10th Nov                     ghazali imran                    Plz help me sir           01:26 AM, 10th Nov                   Mohammed                   Could you please share your exact order number so that I can assist you further?           01:27 AM, 10th Nov                     ghazali imran                    Wait sir           01:27 AM, 10th Nov                     ghazali imran                    Sir there is no order number           01:28 AM, 10th Nov                     ghazali imran                    I went to mall for the purchase           01:28 AM, 10th Nov                     ghazali imran                    I can share item number with you           01:29 AM, 10th Nov                     ghazali imran                    159690066           01:29 AM, 10th Nov                     ghazali imran                    159469936           01:29 AM, 10th Nov                     ghazali imran                    Kindly help me out sir           01:30 AM, 10th Nov                     ghazali imran                    I wish in shaa Allah you will help me sir           01:31 AM, 10th Nov                   Mohammed                   Please provide us with your order number starting with 4           01:32 AM, 10th Nov                     ghazali imran                    It was not a online order sir           01:34 AM, 10th Nov                     ghazali imran                    I went to max for the purchase           01:34 AM, 10th Nov                     ghazali imran                    Barwa village max           01:34 AM, 10th Nov                   Mohammed                   As we have checked your email address we found only one order number 4689949845 which placed on 10/12/22           01:34 AM, 10th Nov                   Mohammed                   We are truly sorry, and we advice you to visit the store and our staff will assist you further           01:35 AM, 10th Nov                     ghazali imran                    Sir can you call me so I can explain you           01:35 AM, 10th Nov                     ghazali imran                    30572690           01:35 AM, 10th Nov                   Mohammed                   As it's a purchase from the store so we can't return it from our end           01:35 AM, 10th Nov                     ghazali imran                    ?           01:36 AM, 10th Nov                     ghazali imran                    Sir kindly help me out if there is any possibility of return           01:36 AM, 10th Nov                     ghazali imran                    I will be grateful to you           01:36 AM, 10th Nov                     ghazali imran                    ?           01:38 AM, 10th Nov                   Mohammed                   We sincerely apologize for any inconvenience caused,           01:39 AM, 10th Nov                     ghazali imran                    It's difficult for me to go again for exchange...           01:39 AM, 10th Nov                   Mohammed                   Please note that we are customer support online and we can't return any item which was purchased from the store           01:40 AM, 10th Nov                     ghazali imran                    You can send any agent and he can assure and check the product then exchange it           01:40 AM, 10th Nov                   Mohammed                   We advise you to please contact or visit the store           01:40 AM, 10th Nov                     ghazali imran                    Can you share any contact details so I can call them           01:40 AM, 10th Nov                   Mohammed                   You can call on 8000-629           01:44 AM, 10th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           01:44 AM, 10th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:46 AM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5237663