Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Nov 2022 20:07:41 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7394580837 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1109220005630     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:58 PM, 09th Nov                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           11:59 PM, 09th Nov                     hello                    7394580837           12:00 AM, 10th Nov                     hello                    Where's my order?           12:01 AM, 10th Nov                   Mohammed                   Could you please confirm if this is your correct mobile number +97335496008?           12:02 AM, 10th Nov                     hello                    Yez           12:02 AM, 10th Nov                     hello                    ??           12:03 AM, 10th Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           12:03 AM, 10th Nov                     hello                    It's 11pm           12:03 AM, 10th Nov                     hello                    What time is the order reaching?           12:03 AM, 10th Nov                   Mohammed                   We will check with our team and get back to you soon enough           12:04 AM, 10th Nov                     hello                    Ok           12:05 AM, 10th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           12:05 AM, 10th Nov                     hello                    No           12:05 AM, 10th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:06 AM, 10th Nov                     hello                    What about my order status?           12:07 AM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5237466