Subject: Ticket Assigned - Conversation with aisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Nov 2022 22:12:11 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aisha aisha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  aisha Bot:  Hi aisha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97431680148            01:59 AM, 07th Nov                   Mohammed                   Hi Aisha, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           02:01 AM, 07th Nov                     aisha                    Hi, I had credit in my account that I wanted to use on my order. But the credit went through and I hadn't even placed the order           02:02 AM, 07th Nov                     aisha                    Can I get the credit back because I want to place my order.           02:02 AM, 07th Nov                   Mohammed                   As we have checked your order 4694122971, we found that the order still on Verifying payment           02:05 AM, 07th Nov                     aisha                    I havent put any payment details           02:06 AM, 07th Nov                   Mohammed                   We request you to please wait for sometimes and the order will be cancelled automatically and the amount will refunded           02:06 AM, 07th Nov                     aisha                    The app had crashed just when I was putting the payment details           02:06 AM, 07th Nov                     aisha                    But when I reopened the app to checkout, my credit was gone. And the order was already placed           02:06 AM, 07th Nov                     aisha                    How much time does it take?           02:07 AM, 07th Nov                     aisha                    ?           02:10 AM, 07th Nov                   Mohammed                   The order will take a few hours to get cancelled and your credit will reflect back to your account           02:10 AM, 07th Nov                   Mohammed                   Do you have any other inquiries that we can help with?           02:10 AM, 07th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:11 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5220400