Subject: Ticket Assigned - Conversation with anitha tijo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Nov 2022 19:41:32 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anitha tijo anitha tijo                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hi,my name is anitha tijo Bot:  ✍️ Please enter your name Customer:  anitha tijo Bot:  Hi anitha tijo, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8193567070 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Customer:  How Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi anitha tijo, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96550786124            11:26 PM, 03rd Nov                     anitha tijo                    Ok           11:26 PM, 03rd Nov                     anitha tijo                    Thanku           11:27 PM, 03rd Nov                   Mohammed                   Hi Anitha, Thank you for contacting us. How may I help you?           11:27 PM, 03rd Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:30 PM, 03rd Nov                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8193567070) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8193567082  ).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           11:35 PM, 03rd Nov                   Mohammed                   Do you have any other inquiries that we can help with?           11:36 PM, 03rd Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:38 PM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5095929