Subject: Ticket Assigned - Conversation with ayesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Nov 2022 19:26:22 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha ayesha                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  ayesha Bot:  Hi ayesha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7393571008 Bot:   ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Customer:  I want to change my order address Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi ayesha, what do you need help with? Customer:  ?Store Location Bot:   Looking for a Babyshop store near you? Just tap on the link below? and choose your city.   www.babyshopstores.com/bh/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97333724193            10:47 PM, 03rd Nov                     ayesha                    Waiting.           10:48 PM, 03rd Nov                   Mohammed                   Hi Ayesha, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           10:48 PM, 03rd Nov                   Mohammed                   As we have checked, The expected delivery date of your order is Nov 13, 2022           10:50 PM, 03rd Nov                   Mohammed                   Do you have any other inquiries that we can help with?           10:50 PM, 03rd Nov                     ayesha                    Yes           10:51 PM, 03rd Nov                     ayesha                    Actually in my last order. My order didnt go through whem i added code & shukran. It has happened twice.           10:52 PM, 03rd Nov                     ayesha                    I didnt get shukran added to my account as well           10:52 PM, 03rd Nov                     ayesha                    In my last purchase           10:53 PM, 03rd Nov                     ayesha                    Im always having problems with adding code and shukran. Later they charged me more           10:53 PM, 03rd Nov                     ayesha                    And thus the order was placed           10:53 PM, 03rd Nov                     ayesha                    For himalaya product i received the order which charged me extra.           10:54 PM, 03rd Nov                     ayesha                    But my last last i didnt receive it           10:54 PM, 03rd Nov                     ayesha                    Last order           10:55 PM, 03rd Nov                     ayesha                    So i need my refund in my card.           10:55 PM, 03rd Nov                     ayesha                    I did get the sms saying i will get my refund           10:56 PM, 03rd Nov                     ayesha                    Please make sure i receive o           10:56 PM, 03rd Nov                     ayesha                    It in my credit card.           10:56 PM, 03rd Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:56 PM, 03rd Nov                     ayesha                    And for my current order i want to change my location to busaiteen           10:56 PM, 03rd Nov                     ayesha                    Sure           10:57 PM, 03rd Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:58 PM, 03rd Nov                   Mohammed                   Do you have any other inquiries that we can help with?           10:59 PM, 03rd Nov                     ayesha                    Everytime they are charging me more. Not giving me shukrans. And i need my refund for all of this           11:00 PM, 03rd Nov                     ayesha                    And have you noted my new placed order should be delivered in busaiteen instead of hamad town?           11:01 PM, 03rd Nov                   Mohammed                   We will check with our team and assist you further           11:01 PM, 03rd Nov                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           11:01 PM, 03rd Nov                     ayesha                    I tried to change my delivery location but there is no option           11:02 PM, 03rd Nov                     ayesha                    There is 1 week. Please change           11:02 PM, 03rd Nov                     ayesha                    How am i going to get response on this?           11:02 PM, 03rd Nov                   Mohammed                   Please note that it is not possible to modify the order after it has been confirmed.           11:03 PM, 03rd Nov                     ayesha                    Why not? I have 2 address added. I want to change.           11:04 PM, 03rd Nov                     ayesha                    Just few minutes back only i placed           11:04 PM, 03rd Nov                     ayesha                    There is still a whole week left.           11:05 PM, 03rd Nov                   Mohammed                   Please provide us with your full address and we will update it with our team           11:05 PM, 03rd Nov                     ayesha                    It is saved in busaiteen.           11:06 PM, 03rd Nov                     ayesha                    Can you follow that.           11:06 PM, 03rd Nov                   Mohammed                   We apologize for the inconvenience caused, We request you to please Please provide us with your full address           11:08 PM, 03rd Nov                     ayesha                    Are we connected?           11:08 PM, 03rd Nov                     ayesha                    Okay           11:09 PM, 03rd Nov                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           11:12 PM, 03rd Nov                     ayesha                    Building - 355, Block - 227, Road - 2715, Floor - 2, Flat - 21, Area - Busaiteen. Landmark - Behind bahrain pride. Contact - 33724193           11:12 PM, 03rd Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to update the address ASAP           11:13 PM, 03rd Nov                     ayesha                    Please update it at the earliest.           11:14 PM, 03rd Nov                     ayesha                    Can they call me tomorrow and reassure me with a confirmation.           11:14 PM, 03rd Nov                   Mohammed                   we will get back to you via email address           11:19 PM, 03rd Nov                   Mohammed                   Do you have any other inquiries that we can help with?           11:19 PM, 03rd Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:24 PM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5095887