Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Nov 2022 18:28:26 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc hassan ali                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hassan ali Bot:  Hi hassan ali, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9593438856 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97155559837            10:12 PM, 03rd Nov                   Mohammed                   Hi Hassan, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           10:13 PM, 03rd Nov                     hassan ali                    hy sir           10:14 PM, 03rd Nov                     hassan ali                    i purchase gift card yeasterday but still i can't get my gift card           10:14 PM, 03rd Nov                     hassan ali                    ?           10:16 PM, 03rd Nov                   Mohammed                   Please allow me a moment to check this for you.           10:18 PM, 03rd Nov                     hassan ali                    Thanks please solve my problam           10:18 PM, 03rd Nov                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver it to you ASAP           10:21 PM, 03rd Nov                   Mohammed                   Do you have any other inquiries that we can help with?           10:22 PM, 03rd Nov                     hassan ali                    Yeah please solve my this problam           10:23 PM, 03rd Nov                   Mohammed                   We will do our best soon enough           10:25 PM, 03rd Nov                   Mohammed                   Do you have any other inquiries that we can help with?           10:26 PM, 03rd Nov                     hassan ali                    no           10:27 PM, 03rd Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:27 PM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5095707