Subject: New Reply Received - need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 10:57:09 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  need esc  Ticket comment <font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer,</span></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin">We would
like to remind you of the below request.</span></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Please
don’t hesitate to contact us for any further assistance.</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
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<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
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<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 11/1/2022 3:45:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked];[email-masked]<br><b>Subject:</b> RE: RE: [#5069610] - need esc  [CaseReference:CAI/1022/23891]</span>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear valued customer ,</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Thank you
for using Aramex shipping services.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Please note
that we attempted to collect the shipment multiple times but you were not
reachable. </span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt">Please don’t
hesitate to contact us for any further assistance.</span></div>
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</font><div style="margin: 0in 0in 8pt"><b><span style="line-height: 107%; font-size: 12pt"></span></b></div>
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</font><div style="margin: 0in 0in 0pt"><span style='color: black; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'>Abdelrahman
Mohamed</span></div>
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</font><div style="margin: 0in 0in 0pt"><span style='color: black; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'>Senior
Customer Service</span></div>
<font>

</font><div style="margin: 0in 0in 0pt"><span style='font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'>Aramex International –
CAI</span></div>
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<span style="margin: 7px auto auto 0px; width: 276px; height: 1px; mso-ignore: vglayout"><font>[Attached Image]</font></span><b><span style='color: black; font-family: "Arial",sans-serif; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-no-proof: yes'> </span></b>
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+201286691320</span></div>
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<span style='color: black; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri'>A. </span><span style='color: red; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri'>/// </span><span style='color: black; font-size: 10pt; mso-fareast-font-family: "Times New Roman"; mso-no-proof: yes; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri'>rockets.dunks.breathless</span>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 10/30/2022 2:13:00 PM<br><b>To:</b> [email-masked];[email-masked];[email-masked]<br><b>CC:</b> [email-masked];[email-masked]<br><b>Subject:</b> RE: RE: [#5069610] - need esc  [CaseReference:CAI/1022/23891]</span>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 13px">Dear
valued customer ,</span></div>

<div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 14px">Thank you
for using Aramex shipping services.</span></div>
<font style="font-size: 14px">

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 14px">Please note
that our courier is on the way to your pickup address and your package will be
collected today under new reference <font><strong><font color="#0000ff">Collection </font></strong><strong>Reference</strong> <font color="red"><b>J3026D8 </b></font>  </font></span></div>
<font style="font-size: 14px">

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 14px">Please keep
your mobile switched on so our <a rel="noreferrer">courier </a>can call you.
</span></div>
<font style="font-size: 14px">

</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 14px">Please don’t
hesitate to contact us for any further assistance.</span></div>
<font style="font-size: 14px">

</font><br><font>

</font><div style="margin: 0in 0in 0pt"> </div>
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</font><div style="margin: 0in 0in 0pt"><b><span style="color: black; font-size: 12pt">Esraa Walsh </span></b></div>
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</font><div style="margin: 0in 0in 0pt"><span style="color: black">Customer Service Executive</span></div>
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</font><div style="margin: 0in 0in 0pt"><span style="color: black; font-size: 10pt">Aramex
International LLC Cairo </span></div>
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</font><div style="margin: 0in 0in 0pt"><span style='color: rgb(217, 217, 217); font-family: "Calibri Light",sans-serif; font-size: 8pt'>_____________________________________</span></div>
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</font><div style="margin: 0in 0in 0pt"><span style="color: black">T.  +201286691450</span></div>
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<span style="color: black; font-size: 10pt">A. </span><span style="color: red; font-size: 10pt">/// </span><span style="color: black; font-size: 10pt">rockets. dunks. Breathless</span>
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<a href="https://www.aramex.com/jo/ar" rel="noreferrer"><span style="color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; text-underline: none"><font>[Attached Image]</font></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FAramex%2F&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7Caefeab17a7404682d03f08dabc0f76bd%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638029071836546865%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=FFiUaLzvQXhgAfXmd%2BFweHlqbwuubPGBwHaWgZXTsCw%3D&amp;reserved=0" rel="noreferrer"><span style="color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; text-underline: none"><font>[Attached Image]</font></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Faramex&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7Caefeab17a7404682d03f08dabc0f76bd%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638029071836546865%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=eHUbYxsvCf0IVM5GUDtDoYgaOJO68fY027cFbDn269U%3D&amp;reserved=0" rel="noreferrer"><span style="color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; text-underline: none"><font>[Attached Image]</font></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Faramex%2F&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7Caefeab17a7404682d03f08dabc0f76bd%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638029071836703125%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=uV6YPaaW7eHYS%2FGhE5uysfon%2B2wRPH9JCN6dnXOTW1w%3D&amp;reserved=0" rel="noreferrer"><span style="color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; text-underline: none"><font>[Attached Image]</font></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Faramextv&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7Caefeab17a7404682d03f08dabc0f76bd%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638029071836703125%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Z61VjQJkp1d0nE0V6WJM7ITUSSu8QyQUpLRzhBDJlrw%3D&amp;reserved=0" rel="noreferrer"><span style="color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; text-underline: none"><font>[Attached Image]</font></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faramex%2F&amp;data=05%7C01%7Ccaiecommercea%40aramex.com%7Caefeab17a7404682d03f08dabc0f76bd%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638029071836703125%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=DFIQo9n0h8fk5%2Fyz01bTSuu4S1z5xvcBVkDkAoH8kFM%3D&amp;reserved=0" rel="noreferrer"><span style="color: rgb(19, 40, 75); font-size: 7.5pt; text-decoration: none; text-underline: none"><font>[Attached Image]</font></span></a>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 10/30/2022 1:48:00 PM<br><b>To:</b> [email-masked];[email-masked]<br><b>CC:</b> [email-masked];[email-masked]<br><b>Subject:</b> RE: RE: [#5069610] - need esc</span>
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<div class="MsoNormal">Dears <a id="OWAAMD056225CAA074CF3A3BB626351AC360B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family: "Calibri",sans-serif; text-decoration: none'>@Service Center - CAI E-commerce A</span></a>
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<div class="MsoNormal">Please assist.</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size: 12pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size: 10pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size: 10pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size: 10pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size: 10pt">T.  +966 115121821</span></div>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, October 30, 2022 4:52 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Hadeer Ahmed &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#5069610] - need esc</div>
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<strong><span style='color: red; font-family: "Calibri",sans-serif; font-size: 10.5pt'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="color: red; font-size: 10.5pt">This email originated
<strong><span style='font-family: "Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family: "Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family: "Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family: "Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family: "Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color: red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size: 11.5pt"></span>
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<div class="MsoNormal"><span style='font-family: "-apple-system",serif; font-size: 10.5pt'>Dear Sirs,</span></div>
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AWB: 47785011875</span></div>
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The above shipment has not been collected from the customer yet. </span></div>
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<div class="MsoNormal"><span style='font-family: "-apple-system",serif; font-size: 10.5pt'>Kindly arrange collection of this shipment on priority</span></div>
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<div class="MsoNormal"><span style='font-family: "-apple-system",serif; font-size: 10.5pt'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-family: "-apple-system",serif; font-size: 10.5pt'>Mohammad Tawfik</span></div>
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</span><span style='color: white; font-family: "fdtktid",serif; font-size: 1pt'>5069610:1125156</span><span style='font-family: "-apple-system",serif; font-size: 10.5pt'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5069610