Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 17:44:22 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Farah Molaeb                    hello           09:24 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:24 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Hello Farah Molaeb , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:24 PM, 25th Dec                     Farah Molaeb                    was having money in my wallet           09:24 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Hi Farah Molaeb , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:24 PM, 25th Dec                     Farah Molaeb                    5           09:24 PM, 25th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:24 PM, 25th Dec                   Mohammed                   Hi Farah, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:25 PM, 25th Dec                     Farah Molaeb                    Was having money in my wallet , i forget the password  i make many many times from email  they ddnt send me msg via email           09:25 PM, 25th Dec                     Farah Molaeb                    so can u help me           09:25 PM, 25th Dec                     Farah Molaeb                    pls           09:25 PM, 25th Dec                     Farah Molaeb                    [email-masked]           09:25 PM, 25th Dec                     Farah Molaeb                    is my mail           09:25 PM, 25th Dec                   Mohammed                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window.  2. Enter your registered email address (in small letters).  3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.  4. Click on the password reset link and change your password.  5. You can login now with your new password           09:28 PM, 25th Dec                     Farah Molaeb                    i did           09:28 PM, 25th Dec                     Farah Molaeb                    nothing works:(           09:29 PM, 25th Dec                     Farah Molaeb                    i tried many many times           09:29 PM, 25th Dec                     Farah Molaeb                    and nothing send           09:29 PM, 25th Dec                     Farah Molaeb                    to my mail           09:29 PM, 25th Dec                     Farah Molaeb                    though i kept refreshing           09:29 PM, 25th Dec                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the issue showing so that we can investigate further and assist you accordingly with this.           09:33 PM, 25th Dec                     Farah Molaeb                    yes sure           09:34 PM, 25th Dec                     Farah Molaeb                    but the thing is           09:34 PM, 25th Dec                     Farah Molaeb                    im not recieveing the mail           09:34 PM, 25th Dec                     Farah Molaeb                    when i put forget password           09:34 PM, 25th Dec                     Farah Molaeb                    and then i put resend           09:34 PM, 25th Dec                     Farah Molaeb                    and then they dont send me           09:35 PM, 25th Dec                     Farah Molaeb                    thats all           09:35 PM, 25th Dec                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:36 PM, 25th Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:36 PM, 25th Dec                     Farah Molaeb                    ok           09:37 PM, 25th Dec                     Farah Molaeb                    the money in wallet dont           09:37 PM, 25th Dec                     Farah Molaeb                    have expire date           09:37 PM, 25th Dec                     Farah Molaeb                    right           09:37 PM, 25th Dec                     Farah Molaeb                    ?           09:37 PM, 25th Dec                   Mohammed                   There is no expiry date for your credit wallet           09:39 PM, 25th Dec                     Farah Molaeb                    ok thanks           09:39 PM, 25th Dec                     Farah Molaeb                    please put note           09:39 PM, 25th Dec                     Farah Molaeb                    so that           09:39 PM, 25th Dec                     Farah Molaeb                    they fix it soon           09:39 PM, 25th Dec                   Mohammed                   We will do our best soon enough           09:41 PM, 25th Dec                   Mohammed                   Do you have any other inquiries that we can help with?           09:42 PM, 25th Dec                     Farah Molaeb                    no thanks           09:42 PM, 25th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:43 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5504941