Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 20:41:40 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Aphrodite                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  aphrodite Bot:  Hi aphrodite, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9406795829 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122222002375     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0564583692            12:20 AM, 24rd Dec                     Aphrodite                    okay           12:23 AM, 24rd Dec                   Mohammed                   Hi Aphrodite, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:25 AM, 24rd Dec                   Mohammed                   Could you please confirm if this is your correct mobile number +971564583692?           12:28 AM, 24rd Dec                     Aphrodite                    Hi           12:30 AM, 24rd Dec                     Aphrodite                    yes thats right           12:30 AM, 24rd Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           12:33 AM, 24rd Dec                     Aphrodite                    Just wanted to check where my order is? in the app it says to be delivered yesterday           12:33 AM, 24rd Dec                     Aphrodite                    tomorrow it is already 24th Dec           12:33 AM, 24rd Dec                     Aphrodite                    i still need to wrap it before Christmas           12:34 AM, 24rd Dec                     Aphrodite                    its very delayed           12:34 AM, 24rd Dec                   Mohammed                   We sincerely apologize for any inconvenience caused,           12:37 AM, 24rd Dec                   Mohammed                   We will do our best to deliver your order soon enough, We appreciate your patience.           12:37 AM, 24rd Dec                   Mohammed                   Do you have any other inquiries that we can help with?           12:39 AM, 24rd Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:41 AM, 24rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5498020