Subject: Ticket Assigned - need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 18:28:58 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Evelyn Benedicto                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  evelyn benedicto Bot:  Hi evelyn benedicto, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9406639144 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM363572882     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  055797659            09:58 PM, 23rd Dec                     Evelyn Benedicto                    0557976659           09:58 PM, 23rd Dec                   Mohammed                   Hi Evelyn, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           10:00 PM, 23rd Dec                     Evelyn Benedicto                    Yes i want to know the status of my order 9406639144           10:01 PM, 23rd Dec                     Evelyn Benedicto                    Theres no update in apps and sms           10:01 PM, 23rd Dec                     Evelyn Benedicto                    ???           10:03 PM, 23rd Dec                     Evelyn Benedicto                    What now tawfik?           10:06 PM, 23rd Dec                     Evelyn Benedicto                    Hello           10:07 PM, 23rd Dec                     Evelyn Benedicto                    Are u really support team?           10:08 PM, 23rd Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:15 PM, 23rd Dec                   Mohammed                   Could you please confirm if this is your correct mobile number +971505963631?           10:16 PM, 23rd Dec                     Evelyn Benedicto                    Yes           10:17 PM, 23rd Dec                     Evelyn Benedicto                    Thats my other number           10:17 PM, 23rd Dec                     Evelyn Benedicto                    How long it takes to check           10:20 PM, 23rd Dec                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:23 PM, 23rd Dec                   Mohammed                   Do you have any other inquiries that we can help with?           10:26 PM, 23rd Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:28 PM, 23rd Dec                     Evelyn Benedicto                    So what is the updates now           10:28 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5497817